Refund policy
At Adriluna Luxe, we strive to provide high-quality products that arrive in perfect condition. Due to the nature of our products, the following return policy applies:
Perfumes
Perfumes are not eligible for returns or refunds due to a change of mind, incorrect fragrance selection, size preference, or any other reason related to personal preference.
We will only accept a claim if the perfume arrives broken, cracked, leaking, or visibly damaged during shipping.
To request a resolution for a damaged perfume, customers must:
- Contact us immediately after receiving the order.
- Provide clear and verifiable photographic and/or video evidence of the damage.
- Show the condition of the package and product as they were received.
- Provide evidence that reasonably demonstrates that the damage occurred before or during delivery and not after the product was received.
Claims without sufficient evidence, or when the damage cannot be objectively verified, will not be accepted.
Once the evidence has been reviewed and the claim approved, Adriluna Luxe may offer a replacement or refund, as applicable.
Jewelry
Jewelry may only be returned or replaced if it arrives damaged, defective, or in poor condition.
We do not accept returns due to:
- Change of mind.
- Change of size or preference.
- The item not being to the customer's liking.
- A change of mind regarding the design or style.
- Improper use or damage caused after delivery.
To submit a claim, customers must contact us immediately after receiving the order and provide photos and/or videos that clearly demonstrate the condition in which the jewelry was received.
All claims will be reviewed before a return, replacement, or refund is approved.
General Conditions
For a claim to be considered, the product must be kept in the condition in which it was received, including its original packaging, when applicable.
Adriluna Luxe reserves the right to reject any claim when the evidence provided does not reasonably establish that the product arrived damaged or defective.
Please do not send any product back without first contacting our team and receiving return authorization. Items sent back without prior authorization may not be accepted.
How to Start a Claim
To report a damaged or defective product, please contact us at:
Please include your order number, a description of the issue, and photos and/or videos that clearly show the condition of the product.
Refunds
Once we receive and review the information provided, we will notify you whether your claim has been approved.
When a refund is applicable, it will be processed using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.